About Payment Methods

We accept credit card and wallet payments.

Credit Cards

• Visa
• Mastercard
• American Express
• JCB
• Diners Club
• Discover

※Please check with your card issuer regarding payment installments and terms of use.

Wallet Payments

• Apple Pay
• Google Pay
• Shop Pay

You can make a smooth payment by using your registered information.

Usage

• Payment is finalized at the time of order.
• Some payment methods may not be available depending on your usage environment and card issuer authentication status.
• If a payment error occurs, please try another payment method or contact your payment service provider.

Shipping Fees

※Additional shipping fees may apply for remote islands and some areas.
※Shipping fees are subject to change without notice.

Shipping

• Products are delivered by Sagawa Express.
• We carefully produce each of our products one by one. Therefore, it takes time from order confirmation to shipment.
• Once the shipping date is confirmed, we will contact you at your registered email address.
• The shipping date may vary depending on the production status.
• Production and shipping are carried out on business days excluding weekends, holidays, and the New Year holiday period.
• Delivery may be delayed due to weather, traffic conditions, etc.

Please place your order with this understanding.

Checking Shipping Status

You can check the status using the tracking number provided in the "Product Shipment Notification" email sent after the product has been shipped.

After Product Arrival

• After the product arrives, please open it within one week and check if there is any damage or defect.
• In the unlikely event of damage or incorrect delivery, please contact us via the inquiry form within one week after the product arrives. We will check the details and replace the product free of charge.
• Please note that we cannot respond to inquiries made more than one week after the product arrives.

Changing the Shipping Address

If you wish to change the shipping address, please contact us via the inquiry form.

Receipts

We do not issue receipts.
The "Order Confirmation Email" we send can be used as a qualified invoice.

Gift Options

We do not offer gift wrapping.
Please note this in advance.

Restocking

• Restocking after the end of sales or after the product is sold out is undecided.
• We cannot answer individual inquiries regarding restocking.
• If we decide to restock, we will announce it on our shop's news or official social media, etc.
• Some products may not be restocked.
• Product specifications and prices may change at the time of restocking.

Returns and Exchanges

We do not accept returns, exchanges, or refunds due to customer convenience.

The following cases are also excluded:

• If the product differs from your expectations
• Ordering errors
• Color differences due to monitors or viewing environments
• Cancellations due to delivery delays
• Returns due to refusal of receipt or prolonged absence
• Other cases due to customer convenience

We do not accept products returned without prior notice.

Please place your order with this understanding.

Cancellations

• We do not accept cancellations due to customer convenience.
• We do not accept cancellations after the order is confirmed.
• We do not accept changes to the order details (quantity, size, etc.) after the order is confirmed.
• We cannot issue refunds in cases of non-delivery due to prolonged absence, incorrect address, etc.

Please place your order with this understanding.

Individual Differences

• Due to the manufacturing process, there may be individual differences in the finish.
• Due to the nature of the product, minor scratches may occur.
• The image is a sample, so some specifications may differ from the actual product.
• Depending on the monitor environment, the color on the screen may differ slightly from the actual product.
• We cannot accept returns, exchanges, or refunds due to individual differences or color differences.

Please place your order with this understanding.

Membership Registration

• Membership registration is free.
• By registering as a member, you can check your order history, save shipping information, and more.
• Please review the Terms of Use and Privacy Policy before registering.
• An email address is required for registration.

Inquiries

• For inquiries about products or orders, please contact us via the inquiry form.
• We will review the details and respond in order.
• Inquiries made on weekends, holidays, the New Year holiday period, and during summer holidays will be handled from the next business day onward.