Privacy Policy
HIKE Inc. (hereinafter referred to as "the Company") acquires and uses personal information through its business activities. We consider it our important responsibility to handle this personal information securely and appropriately, and we will strictly manage and protect all personal information entrusted to us as follows.
- 1. When acquiring personal information, the Company shall specify the purpose of use and acquire it through lawful and fair means within the scope of the Company's legitimate business.
- 2. The Company shall use the acquired personal information only within the scope of the purpose of use and take measures to prevent use outside that purpose.
- 3. When entrusting or providing personal information to a third party, the Company shall select a party that meets sufficient protection standards and take appropriate measures through contracts, etc.
- 4. The Company shall comply with laws and regulations, government guidelines, and other standards regarding the handling of personal information.
- 5. The Company recognizes the risk of leakage, loss, or damage of personal information, establishes internal standards and a responsibility system for prevention and correction, and takes appropriate measures.
- 6. The Company will respond sincerely and promptly to complaints and inquiries from individuals regarding the handling of their personal information.
- 7. The Company's officers and employees recognize the importance of personal information protection and will strive to protect personal information appropriately.
Established February 1, 2023
Partially revised August 31, 2023
Partially revised October 21, 2025
Business Information
- Company Name: HIKE Inc.
- Address: 3-2-4 Nishi-Shinjuku, Shinjuku-ku, Tokyo 160-0023
- Representative: Masataka Mikami, President and Representative Director
About the Purpose of Use of Personal Information
The Company uses personal information for the following purposes and within the scope of purposes specified in advance.
- 1. For product and service support, maintenance, delivery, and guidance
- 2. For responding to inquiries and consultations
- 3. For member management and usage analysis of websites, applications, etc. operated by the Company
- 4. For creating statistical data, etc. for marketing purposes on websites, applications, etc. operated by the Company
- 5. For conducting surveys on websites, etc. operated by the Company, and creating statistical data on products and sales planning based on the surveys
- 6. For recording, operating, and sending guidance for events operated by the Company
- 7. For the proper and smooth execution of the Company's business
- 8. For the performance of contracts related to entrusted business
- 9. For the exercise of rights and performance of obligations based on contracts and laws related to the Company's business
- 10. For recruitment management
- 11. For employee employment management
- 12. For confirming the safety of business locations and confirming the situation in the event of an accident, and contacting the individual
Please note that the Company may record telephone conversations to accurately understand your opinions and requests.
About the Provision of Personal Information to Third Parties
The Company will not provide personal information to third parties without obtaining the individual's prior consent except in any of the following cases.
- 1. When required by laws and regulations
- 2. When necessary for the protection of human life, body, or property, and it is difficult to obtain the individual's consent
- 3. When especially necessary for the improvement of public health or the promotion of the sound development of children, and it is difficult to obtain the individual's consent
- 4. When it is necessary to cooperate with a national agency, local government, or a person entrusted by them in performing duties prescribed by laws and regulations, and there is a risk that obtaining the individual's consent may impede the performance of such duties
About the Outsourcing of Personal Information Handling
The Company may outsource the handling of personal information to other businesses to the extent necessary to achieve the purpose of use. In such cases, the Company shall select an outsourcing party with an established personal information protection system, conclude a contract regarding personal information protection, and provide necessary and appropriate supervision.
Joint Use of Personal Data Among HIKE Holdings Group Companies
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1. About Joint Use
Personal data acquired by the Company will be jointly used by the Company and each company in the HIKE Holdings Group. -
2. Items of Personal Data Jointly Used
Name, company name, department, position, address, phone number, fax number, email address, order history, etc. -
3. Scope of Parties Jointly Using the Data
For the names of the businesses jointly using the data, please refer to the Company's "Company Profile" page. -
4. Purpose of Use
The data will be jointly used within the scope of the purposes of use described in the "About the Purpose of Use of Personal Information" section of this page. -
5. Party Responsible for Managing Personal Data
The Company is responsible for the personal data jointly used.
For the Company's address and representative, please refer to the "Business Information" section of this page.
About Provision to Third Parties Located Abroad (Excluding HIKE Holdings Group Companies)
When the Company provides personal information to a third party located abroad, excluding HIKE Holdings Group companies, it will obtain the individual's prior consent except when permitted as an exception under laws and regulations. If personal information is provided to a third party located abroad based on consent, the Company will conclude a contract regarding personal information protection and provide necessary and appropriate supervision.
About Security Management Measures
The Company implements the following security management measures to prevent issues such as the leakage or loss of personal information.
| Organizational Security Management Measures |
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|---|---|
| Human Security Management Measures |
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| Physical Security Management Measures |
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| Technical Security Management Measures |
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About Procedures for Disclosure, Correction, Suspension of Use, and Disclosure of Records of Provision of Personal Information to Third Parties
For procedures regarding disclosure, correction, suspension of use, and disclosure of records of provision of personal information, please contact the "Personal Information Inquiry Desk" for individual guidance.
Personal Information Inquiry Desk
For consultations and complaints regarding the handling of personal information, and procedures for disclosure, correction, suspension of use, etc., please contact the desk below.
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Inquiries by email:
infomation@craftale.jp -
Inquiries by mail:
〒160-0023
3F JRE Nishi-Shinjuku Terrace, 3-2-4 Nishi-Shinjuku, Shinjuku-ku, Tokyo
HIKE Inc. Personal Information Inquiry Desk
About the Use of Cookies
The Company uses cookies on its websites for the following purposes.
- To provide the best service to customers
- To improve website quality
- For access analysis
A cookie is a mechanism that stores information on your computer, such as your PC or smartphone, indicating that you have viewed the website. Depending on your web browser settings, you may be able to set your browser not to store cookies from our website, but please note that you may not be able to receive services that use cookies provided by the Company.
Analysis of Access Status, etc.
The Company may use information collected through cookies, etc. to analyze your website usage and improve the performance of the website itself, and to provide information and features tailored to your interests and needs.
The following services are used for this analysis, but the recipients of the information, the content of the information sent, the purposes of use, etc. for each service are as follows.
For instructions on how to stop providing information to the services below, please check "How to Stop Information Transmission".
| Service Used | Google Analytics |
|---|---|
| Information Recipient | Google LLC and its affiliates |
| Content of Information Sent |
For details, please check the Google website. |
| Purpose of Use | To analyze viewing trends and history by users. For details, please check the Google website. |
| How to Stop Information Transmission | Open External Page |
About the Handling of Personal Information on Linked Websites
Our websites may introduce links to websites operated by other companies, organizations, and individuals, but the Company is not responsible for the collection and handling of your personal information on these linked websites. Please access linked websites at your own discretion.
Changes to the Privacy Policy
The Company may change the contents of the Privacy Policy due to the enactment or amendment of laws and regulations, etc., so please check the latest Privacy Policy.