Seller
HIKE Inc.
Person Responsible for Operations
Masataka Mikami
Address
JRE Nishi-Shinjuku Terrace, 3F & 4F
3-2-4 Nishi-Shinjuku, Shinjuku-ku, Tokyo 160-0023, Japan
Telephone Number
81-3-5768-7180
FAX Number
81-3-6740-6916
Email Address
craftale_web@hike.inc(To be confirmed: is this the correct address?)
Website
In preparation
Products Handled
Original collaboration products fusing traditional Japanese crafts and craftsmanship with IP content such as anime and games.
(Craft works, art pieces, interior goods, fashion and lifestyle products, etc.)
Licenses and Qualifications
Licenses required for the products currently handled: None
Sales Quantity
Depending on the product, limits may be placed on the quantity sold or the quantity that may be purchased.
For details, please refer to the “CRAFTALE Site Terms of Use” page and each product page.
Charges Other Than the Product Price
Shipping charges have not yet been finalized and will be stated at a later date.
Validity Period of ApplicationsFormation of Sales Contract
A sales contract for the purchase of products shall be formed at the time the Company gives notice of its acceptance of the order.
Time of Delivery
The products handled on this site include pre-order, made-to-order, and lottery-sale products.
After your order is confirmed, products will be shipped based on the estimated shipping period stated on each product page.
* Due to production circumstances, natural disasters, supply chain conditions, circumstances of artisans or creators, supervision by IP holders, or other causes beyond the Company's reasonable control, the shipping period may be subject to change.
Returns and Exchanges
Due to the nature of the products, we do not accept returns, exchanges, or cancellations for reasons attributable to the customer.
However, if a product has an initial defect or damage, or if there was an error in our arrangements, please contact us within 7 days of receipt of the product.
After confirmation by the Company, we will respond by exchanging the product for a non-defective item or by issuing a refund. Please note that we do not accept returns or exchanges for reasons attributable to the customer.After we confirm the situation, we will respond by exchanging the product for a non-defective item or by issuing a refund.
Due to the characteristics of the products, differences in color, shape, texture, specifications, etc. may arise between product images, prototypes, samples, or concept images and the products actually delivered; minor individual variations in such products do not constitute defects.
Return Shipping Costs
Shipping costs for the exchange of defective products or incorrectly delivered products will be borne by the Company.
Defective Products
If a product has an initial defect or damage, or if there was an error in our arrangements, please contact us in advance within 7 days of receipt of the product.
After confirmation by the Company, we will respond by exchanging the product for a non-defective item or by issuing a refund. Please note that we do not accept returns or exchanges for reasons attributable to the customer.
Payment Methods
Credit card payment via Shopify Payments
(Visa, Mastercard, JCB, American Express, Diners Club)
Payment Due Date
Payment is finalized at the time of order.